Should You Offer Self-Service Checkout and Payment to Your Customers?

Self Service Checkout

Trusting technology to handle customer payments may be challenging. If you run a business that offers a service or product, the question of self-service checkout has probably come up before. This article will explore the pros and cons of a self-service checkout.  What Are the Benefits of Self-Service Checkouts? Self-service payment options provide value to … Read more

Revenue Management Challenges That You Can Overcome

Revenue Management Challenges

To start increasing profit, it’s essential to understand common challenges in revenue cycle management and other issues that can hinder profit. Revenue management challenges look different for the healthcare, higher education, and government sectors, which have unique struggles due to tight regulations. These are businesses, and optimizing profits is key to continuing to provide quality … Read more

A Prescription for Improving the Hospital Pharmacy Revenue Cycle

Robbie and Shea at HCP22 Spring Conference

Hospital pharmacy revenue cycle management is more than easy payment processing and accurate reconciliation. It is critical for reporting patient prescription dispense as directed under legal, industry, and business compliance regulations.  Last month, Robbie Niedergall, Senior Vice President, Sales; Pierre Dupuis, VP Strategic Accounts & Channels; and I met with hospital pharmacy professionals at HCP22 Spring … Read more

What the Heck Is PCI-DSS v4.0?

PCI-DSS v4.0

Customer expectations for payment experiences have evolved over time to become what is standard today – simple, fast, and secure. On the other hand, those tasked with generating revenue and maintaining compliance expect reconciliation, reporting, and applications to be secure, accurate, and modern. Despite information security and regulatory compliance leading payer and stakeholder trust requirements … Read more

The Utility of Exhibiting at CS Week

Operating a utility adds layers of complexity that can be daunting for local governments. One especially complex layer? Customer engagement. An online payment platform that lacks ease of use, delivers suboptimal EBPP, and needs more merchant services options results in less customer engagement, lost revenue, and weakened reputation. It thus made sense for CORE to … Read more

What We Learned at UAC in Utah 

John Schmidt, Senior Product Engineer at CORE, and I were fortunate to attend the annual Utah Association of Counties Legislative Management Conference last week in Ogden, Utah. As an account/client success manager, this show allowed me to get some much-needed face time with existing CORE customers, and it provided an opportunity to gather A LOT of good … Read more

How Can Automated Payment Reconciliation Help Your Revenue Management?

Man doing manual payment reconciliation

Cash flow is the lifeblood of any organization. Accurate record-keeping on your end only goes so far because there may be errors on your bank’s end or extra fees or taxes that are more difficult to track and manage.   Payment reconciliation can help make sense of your organization’s accounts payable and receivable operations. Here’s your … Read more

Healthcare & Government: The Best Software Tools

The Best Healthcare and Government Software Tools for Project Management, Consumer Engagement, Payment Solutions, and Revenue Management As an executive or leader in the government or healthcare industry, it’s ultimately your responsibility to heal your organization’s aching pain points regarding projects, payments, and revenue management. To accomplish all of this, you and your team rely … Read more

Everything You Need to Know About Payment Reconciliation: Software, Process, and Tools

man doing payment reconciliation

*Last Updated: August 17, 2023 A balanced account is a hallmark of a well-structured organization, and accurately balancing your agency’s accounts requires following specific steps. While saving receipts or employing a structured spreadsheet can be helpful, verifying your records against your actual financial documents is essential.  A streamlined and accurate payment reconciliation process is crucial … Read more

4 Revenue Reporting Metrics to Improve Government Revenue Cycle Management

Woman preparing a revenue management report

Revenue reporting helps government institutions like yours track, identify, collect, and manage incoming payments for services provided. Its purpose is to help your team gain thorough understanding of your organization’s revenue and financial status.  But how does RCM provide valuable information to aid teams in making data-driven decisions?  The answer lies in revenue cycle management … Read more