For government agencies, choosing the right technology vendors and partners can make or break the citizen and the employee experience. While these partnerships are critical for other industries, they are paramount for government teams who are often working with tighter budgets, stricter timelines, and a customer base that trusts each agency to spend their hard … Read more
Increase Convenience and Improve Speed-to-Payment The current payment experience is riddled with a few challenges for consumers. With the average U.S. household paying at least 10 bills per month, consumers have multiple payment reminders and bills to manage. With 29% of U.S. consumers living on a variable income each month, at least 16% of households … Read more
If there’s one thing we’ve learned over the past several years, things can change rapidly in the tech world. And every time we push the boundaries of technology further, we raise consumer expectations. This is a formula that applies to payment processing technology across several industries. Keeping up with those advancements and trends is critical … Read more
A payment system’s design is one of the most critical components to assess when searching for a platform that ticks all the boxes. You want a system that’ll provide: Flexible payment options Iron-clad security features Robust reporting systems Accurate revenue management However, many bill payment systems don’t offer all of the above, frustrating government organizations … Read more
Customers today expect a certain level of electronic interaction at every point in their journey with a business, which leaves paper-dependent industries scrambling to find solutions. Government agencies and departments are among the most paper-dependent organizations. Considering they have processes rooted mainly in traditional systems (think paper billing, snail mail payment reminders, and manual data … Read more
Technology makes it easier for employees to do their job, but sometimes encouraging employees to adopt the latest tech can feel like pulling teeth. Learn how to introduce new technology in the workplace with these nine steps that will make the process easier. Step 1. Recognize the Need If you’re struggling to introduce technology, it’s … Read more
*Last Updated: August 16, 2023 A hosted IVR solution can help your company: Find out what a hosted IVR system is, how it works, and the benefits it can provide your company. What Is Hosted IVR? Hosted IVR (interactive voice response) is a cloud-based solution that uses speech recognition and automation to route customer phone … Read more
Time continues to barrel onwards, and the further we get into the 21st century, the more technological innovations come our way. As a result, the question of how technology can increase efficiency is ever-present. Optimizing technology is a key factor in improving your organization. Without technological advancements, we would be ill-equipped to work at the … Read more
Trusting technology to handle customer payments may be challenging. If you run a business that offers a service or product, the question of self-service checkout has probably come up before. This article will explore the pros and cons of a self-service checkout. What Are the Benefits of Self-Service Checkouts? Self-service payment options provide value to … Read more
To start increasing profit, it’s essential to understand common challenges in revenue cycle management and other issues that can hinder profit. Revenue management challenges look different for the healthcare, higher education, and government sectors, which have unique struggles due to tight regulations. These are businesses, and optimizing profits is key to continuing to provide quality … Read more
